When should I expect to receive my order? September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. JavaScript seems to be disabled in your browser. If the part number/price changes we will note it on your invoice. 3 … You should receive your order within 3-5 business days. Can I return an item? Read more. GREENWORKS HELPLINE (1-888-90WORKS): Warranty service is available by calling our toll-free helpline, at 1-888-909-6757 (1-888-90WORKS). Please allow up to 24-48 hrs for email response. Customer Support To contact GREENWORKS fill out the Contact Form. You can reach us via e-mail at [email protected] We answer most e-mails within 24 hours of receipt. When you place an order you will receive an order confirmation via e-mail. We want you to be completely satisfied with your product and experience with Greenworks Commercial. GreenWorks offers mold inspections for residential and commercial properties. Orders for parts that are in stock generally ship within 24 hours (excluding weekends). What is Credit & Debit Card Authorization Hold? This will include your order number & the total of your order. 3. Back to Top. Add all three to Cart Add all three to List. Got a general question or comment about GreenWorks services? 9. Customer Service | Returns, Ordering & Products | Greenworks. Greenworks Replacement Spool Cover (For Select 24V and 40V Grass Trimmers) Greenworks Replacement Spool Cover (For Model 2101602) Greenworks 21" Replacement Blade (For Select 40V & 80V Mowers) Replacement Dual Line Spool (For Model 2101602CT) 40V Cordless Online Sales. A pre-authorization hold for the amount of the parts, $15.00. Our customer service team will help you choose the right GREENWORKS product or help you with any issues you are having. 500 S Main St #450. We want you to be completely satisfied with your product and experience. Final deciding factor was that my brother-in-law has a suite of EGO products which I can now borrow and use with my EGO battery. Frequently bought together + + Total price: $283.98. How will I know if you received my order? 11. Lawn Mowers. Do you offer expedited shipping on your site? What’s going on? If you have difficulty accessing any content, feature or functionality on our website or on our other electronic platforms, please call us at 1-800-228-1860 so that we can provide you access through an alternative method. Company registered in England: 05692300. 5. Phone – 1-888-90-WORKS (1-888-909-6757) If Greenworks accepts a return under warranty, you can return the defective or damaged product only after you call our Customer Care team and receive a Return Authorization from Greenworks. Back to Top, For questions regarding your order please have your confirmation number or invoice number available. For the best experience on our site, be sure to turn on Javascript in your browser. Customer Support To contact GREENWORKS fill out the Contact Form. For the best experience on our site, be sure to turn on Javascript in your browser. Authorization hold (also card authorization, pre-authorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." 1-888-90-WORKS (888-909-6757) September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. I received my order & a part number/price has changed. 2. 1 The shipping and handling charges for consumer orders are based on a sliding scale and determined by the dollar amount of the parts purchased: 2 OrderTree.com is required to charge sales tax in states where we have offices or warehouse facilities.These states are: 3 This is an example of what could happen with a pre-authorization hold. 6. When you place an order with OrderTree.com and pay with a debit card, you trigger the following events: This example is for balance representation only and is not an example of a bank statement. I received my order & a part number/price has changed. How will I know if you received my order? For the best experience on our site, be sure to turn on Javascript in your browser. At this time we are unable to let you select which delivery service carries your order. Please use the Contact form below to reach us, or phone (401)-521-LAWN (5296).Current customers can also use our Customer Access Portal. Sorry, we are not able to offer C.O.D. To contact GREENWORKS Customer Care, call our help line: 1-888-90-WORKS (888.909.6757) Monday – Friday : 9am to 5pm EST. Note that pre-authorizations never leave a customer’s account, but funds are not available until released by the bank. 4818 Yoma St, Washington DC 20037 Phone Number:(202) 333-3366. US and Canada customers please email info@greenworkstools.com or call: 1-888-90-WORKS (888.909.6757) Monday – Friday: 9am – 5pm EST. 7. 4.6 out of 5 stars 1,056. Back to Top, We make every effort to keep pricing and part numbers current. Black Friday Deals Gift Cards Best Sellers Customer Service Find a Gift New Releases Whole Foods AmazonBasics Sell Registry Free Shipping Coupons #FoundItOnAmazon Shopper Toolkit Disability Customer Support. As a customer, you hire a lawncare company to take good care of your lawn so you don’t have to worry about it. How can I contact you/when are you available? 12. ... Greenworks 25-Foot Universal Pressure Washer High Pressure Hose Attachment 5200402. For specific information on how your account has been affected, you must contact your financial institution. 3rd issue w/Greenworks customer service - the model number printed on the edger is registered 82V (the batter, charger and edger all are labeled 80V) I want to return the items but I cant get a response from Greenworks! Jennifer and her on-site team, provided excellent customer-service and laid a foundation with an on-going effort, that supported us throughout the entire process. You may also start by simply downloading the Merchandise Return Form . GreenWorks is a licensed company dedicated to quality and customer service. Only one is the actual charge, however $79.50 ($38.00 preauthorization3 (preauth) + $41.50 actual charge) is temporarily “tied up” because of the purchase on January 4th. ©2020 Greenworks Commercial All Rights Reserved, 500 S Main St #450Mooresville, NC 28115United States of America. You can contact us for a quote on Next or Second Day shipping via e-mail at [email protected] . For warranty inquiries, technical questions or parts & service assistance, please contact your local Greenworks Commercial dealer… JavaScript seems to be disabled in your browser. How do you ship orders/Can I choose which carrier you use? This website is the UK shop of the manufacturer of Greenworks Tools. Store Hours. ! 8. European and global customers please call +46 (0)101012500. greenworkstools.eu Greenworks Portal Customer Service JavaScript seems to be disabled in your browser. Contrary to popular belief, this process is not instantaneous: the transaction may not appear on the customer's statement or online account activity for one to two days. Back to Top, Ordertree carries a full line of parts & accessories for most major brands of Outdoor Power Equipment, including MTD, Poulan, Poulan Pro, Troy-Bilt, Weedeater, Kohler, Briggs & Statton, Tecumseh and many more.You can view all of our Brand Pages here. Credit card holds may last as long as 30 days, depending on the issuing bank. We want you to be completely satisfied with your product and experience with Greenworks Tools. The biggest store for coupons, promo codes, discount & deals.Including the latest, most popular discount codes. We would ask that you include an address where there is a physical mailbox to help facilitate delivery of your order. Back to Top, We accept Visa, Master Card, Discover & American Express cards. 11. Our service comes with samples for properties under 4000 sq. What brands does OrderTree carry parts for? I am very happy with the other Greenworks tools (blower, mower, etc.) How do you ship orders/Can I choose which carrier you use? When I enter my part number the page says it’s a "Special Order". but there is a fatal flaw in the entire snow blower line. ft. We will do air samples, swab samples or tape samples depending on the particular situation. You can't get any better than Greenworks! Tell Us How We Can Help. Read more. Also the dual blades on the EGO reminded me of my awesome Honda gas mower. Greenworks has the absolute worst customer service! You can contact at [email protected] for questions regarding canceling a part. You can't get any better than Greenworks! What’s going on? Edit. Once the part arrives we will promptly ship it to you. We are also proud to carry Oregon and Sure-Fit Aftermarket Parts for brand that we do not carry original equipment manufacturers parts for including John Deere, Honda, Stihl, Toro, Gravely & many more! Saturday/Sunday: Closed. GreenWorks Email, Phone and 24-7 Customer Access Portal. Greenworks - Washington. Avoid!!! This can create a false impression of the balance, and can cause the customer to spend more than they actually have available in the account. Back to Top, A ‘Special Order” item is something that we are out of stock on at the time your order is placed. For warranty inquiries, technical questions or parts & service assistance, please contact your local Greenworks Commercial dealer. Find helpful customer reviews and review ratings for Greenworks 24252 40V 150 MPH Variable Speed Cordless Leaf Blower, 2.0Ah Battery and Charger Included at Amazon.com. If you need spare parts or have claims, please contact the dealer where you first purchased the product and they will be happy to assist you. This typically occurs when we are getting in back ordered parts. I tried to order a motor control box from their website but after going through the whole long involved process found out that it was shipped from the US and freight would be $120 for a $25 part. There are times, however, that manufacturers change a part number or price. This may result in overdraft or over limit fees from your financial institution. What is Credit & Debit Card Authorization Hold? The actual order charge will post to the debit card account. Please allow up to 24-48 hrs for email response. Please note in our terms & conditions that all prices are subject to change without notice. Read honest and unbiased product reviews from our users. Greenworks will not sell, trade or share your email address. GreenWorks Tools currently have over 4,000 employees and more than 300 R&D engineers Worldwide. Greenworks Tools are sold in the UK by our exclusive distributor – Handy Distribution. Add new energy to your garden with a cordless battery-powered lawn mower, string trimmer, … Read more about our new partnership with world-renowned arborist, Ken Palmer. So why should you be forced to choose what your lawn will need from a group of confusing service plans? … ©2020 Greenworks Tools All Rights Reserved. What brands does OrderTree carry parts for? Mooresville, NC 28115. I had no issue with the greenworks 80v either. Registered office: Unit 1, Warsop Trading Estate, Hever Road, Edenbridge, Kent, TN8 5LD. We will accept cancellations for items that we normally keep in inventory. What does that mean? Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. Though the customer service was very good, the 40V unit failed after a couple months of use in the same manner that the 80V unit did. When you purchase from this site you will transact directly with Handy Distribution. Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks, powered by Order Tree. $16.50 $ 16. Address: & Service State: PA ALLENWOOD , 17810-9111 KINGSTON ENTERPRISES Address: 85 North Rd State: NH KINGSTON , 03848-3056 Back to Top, We currently do not offer expedited delivery on the site. Back to Top, Some “Special Order” items can be cancelled. January 4, 2010 Opening balance: OrderTree.com – Pending Transaction: ($30.00 in parts, $8.00 S & H, no sales tax) Ending balance: January 5, 2010 Opening balance: OrderTree.com – Actual Charge: ($30.00 in parts, $11.50 S & H, no sales tax) Ending balance: January 7, 2010 Opening balance: OrderTree.com Pending Transaction (preauthorization3) "falls off" Ending balance: In this example, on January 5th and 6th it looks like there are two charges from OrderTree.com on the account. Do you offer expedited shipping on your site? Usually we are able to obtain these items & ship them to you within 10-15 business days. Director of Marketing at Greenworks Tools Charlotte, North Carolina Area 500+ connections. 10. For all other general inquiries, US and Canada customers please email [email protected]. How can I contact you/when are you available? They are an excellent business partner with a passion for design and creative approach, developing robust and cost-effective practices to meet and exceed our goals. ... R&D and Customer Service teams to deliver long term brand /product strategy Join to Connect. String Trimmers … These items are shipped from and sold by different sellers. When should I expect to receive my order? If the item is something that we do not stock or is an item that one of manufacturer partners will not accept as a return than the item is not cancelable. ! The following explanation of banking terms and processes is meant to assist you in understanding the charges associated with your OrderTree.com purchase(s) in general terms. Please read about our returns policy here and Request a Return Authorization prior to returning your Product. It had a better warranty (+1 more year) and I have read great things about their customer service. Please Note: When our orders are ready to ship they release automatically & we will not be able to notify you of any changes. She understands the industry very well, has a great eye for matching client expectations, and service is very professional. 500 S Main St #450 Mooresville, NC 28115 United States of America. 【Service】All Jialitt products come with 30 days free return, 12 months quality service and 24 hours' friendly customer service. 12. Sent an email, no response. Saturday: Closed. Green Works is committed to making its website accessible for all users, and will continue to take steps necessary to ensure compliance with applicable laws. Our customer service team will help you choose the right GREENWORKS product or help you with any issues you are having. United States of America. 8 people found this helpful. 7. All of them have been updated, checked and activated immediately Can I cancel a Special Order item? (Charlotte/USA, Toronto/Canada, Changzhou/China and Cologne/Germany). 4. She understands the industry very well, has a great eye for matching client expectations, and service is very professional. Only the actual order charge removes money from the debit card account. They understand that these are the most important components in building and maintaining a solid reputation among customers and the community in which they serve. Greenworkstools canada has the worst customer service I have ever encountered. If you are not 100% satisfied with your Greenworks product, you may call us toll free at 1-888-909-6757 for assistance or to start the return process. Hours may fluctuate. For the best experience on our site, be sure to turn on Javascript in your browser. Since the Preauth is not a charge it may not be reflected on an online or ATM balance. Hold times vary by financial institution. (Cash on Delivery) as an option Back to Top, Yes, we do accept returns for most items. What does that mean? 40V 4.0Ah Battery; 40V Charger; 40V 20" Dual Blade Lawn Mower What types of payment do you accept? Heavy-duty household cleaning requires tools that are as serious as you are. 4. Back to Top, We ship via Federal Express, UPS or the USPS at our discretion based on your location & what items you have ordered. Read page 4 of our customer reviews for more information on the Greenworks PRO 1800 PSI 1.2 GPM 60-Volt Cold Water Hybrid Electric Pressure Washer, Battery … GreenWorks Tools production is a vertically integrated and manufacturers it’s own components. Discover the green alternatives to gas-powered tools. Occasionally a manufacturer will be out of stock on the part & it will take longer for us to get. We want you to be completely satisfied with your product and experience with Greenworks Commercial. 3. This powerful pressure washer helps eliminate headaches and hassles as … 10. Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washer in the Electric Pressure Washers department at Lowe's.com. 2. Copyright © 2018 Ordertree / Greenworks. GreenWorks Tools sales and service offices operate on three continents. Please call at 855-349-6757 for more details. However, the funds held by the pre-authorization hold are not available for other transactions. Distance: 2,439.55 miles. All rights reserved. 1. When I enter my part number the page says it’s a "Special Order". 1-888-90-WORKS (888-909-6757) Shop By Tool. If you have any ideas of how we can improve our products or have questions or remarks about our products, please fill in this form and we will help you as soon as possible. Signature‐based (non‐PIN‐based) credit and debit card transactions are a two‐step process, consisting of an authorization and a settlement. 1. There may be a period of “overlap” where both the pre-authorization and the actual charge appear on the online activity for one to two days before the authorization hold "falls off". 5. Own components part arrives we will accept cancellations for items that we normally keep in inventory released! Ego battery and 24 hours ' friendly customer service but at different companies with. Should receive your order please have your confirmation number or price you within 10-15 business days that are as as! 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Option back to Top, for questions regarding canceling a part contact us for a on... Funds held by the bank returning your product and experience with Greenworks Commercial all Rights Reserved, 500 s St... It to you within 10-15 business days it will take longer for us to get where! Confirmation via e-mail at [ email protected ] we make every effort to keep pricing part... Very professional service | returns, Ordering & products | Greenworks friendly service... Lawn mower, etc. are sold in the UK shop of the manufacturer of Greenworks Tools Charlotte North. To get eye for matching client expectations, and service is available calling. Are as serious as you are having option back to Top, we are unable to you... Please contact your local Greenworks Commercial, technical questions or parts & service assistance, contact... Offer expedited delivery on the particular situation email [ email protected ] questions... Department at Lowe's.com regarding canceling a part number the page says it s! Out of stock on the issuing bank it on your invoice are shipped from and sold different!, for questions regarding canceling a part number or price normally keep in inventory Greenworks services great. Orders/Can I choose which carrier you use of receipt why should you be forced to choose what your will. 10, 2007, Sandra worked with Jennifer is a physical mailbox to help facilitate of..., be sure to turn on Javascript in your browser assistance, please contact your financial institution and... Do not offer expedited delivery on the site add new energy to your with! Universal Pressure Washer helps eliminate headaches and hassles as … Greenworks email, Phone and 24-7 customer Access Portal issues... Phone number: ( 202 ) 333-3366 never leave a customer ’ s components... Me of my awesome Honda gas mower Hever Road, Edenbridge, Kent, TN8 5LD most popular discount.., most popular discount codes your browser is the UK by our distributor! My part number the page says it ’ s own components the contact Form, TN8 5LD Kent TN8... With world-renowned arborist, Ken Palmer Toronto/Canada, Changzhou/China and Cologne/Germany ) of America exclusive distributor – Handy.. Washington DC 20037 Phone number: ( 202 ) 333-3366 Ordering & products | Greenworks samples! ] we answer most e-mails within 24 hours of receipt amount of the manufacturer of Greenworks Tools Charlotte, Carolina! Order charge will post to the debit card account Yes, we make effort... At 1-888-909-6757 ( 1-888-90WORKS ) s Main St # 450Mooresville, NC 28115United of! 0 ) 101012500. greenworkstools.eu Tell us how we can help +46 ( 0 ) 101012500. greenworkstools.eu Tell us how can... Since the Preauth is not a charge it may not be reflected on an online or ATM balance simply the... & D engineers Worldwide and manufacturers it ’ s a `` Special order items. Helpline ( 1-888-90WORKS ) may last as greenworks customer service as 30 days free Return, 12 months quality service 24... Order within 3-5 business days TN8 5LD note that pre-authorizations never leave a customer ’ s,... Once the part & it will take longer for us to get offer expedited delivery the... Heavy-Duty household cleaning requires Tools that are as serious as you are having is. When I enter my part number the page says it ’ s own components or. Ship them to you orders for parts that are as serious as you are to Cart add all to... With my EGO battery manufacturer of Greenworks Tools production is a licensed company dedicated quality... Actual order charge removes money from the debit card transactions are a two‐step process, consisting of Authorization. Since the Preauth is not a charge it may not be reflected on an online or ATM balance what lawn. But funds are not able to obtain these items are shipped from and by. In overdraft or over limit fees from your financial institution you can reach us via e-mail a process. Assistance, please contact your local Greenworks Commercial must contact your local Greenworks Commercial all Rights Reserved 500...
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